Front End Supervisor — Lead Store Ops & Service

Burlington Stores, Inc.; Richmond (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Growth Opportunities

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401 (k)

Job summary

Burlington Stores, Inc. in Richmond, TX is seeking a Full-Time Customer Service Supervisor or Selling Floor Supervisor to join our store leadership team. This role partners with Store Management to drive Merchandising, Customer Service, Operations, and Human Resources.

You will supervise front-end operations, coach associates, promote safety, and help recruit and onboard new team members while delivering exceptional customer service and growth opportunities.

Qualifications

• At least 1 year of supervisory experience in off-price, big box, or a specialty environment.
• Strong interpersonal and customer service skills.
• Able to work a full-time schedule including nights, weekends and holidays.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for both our customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times.
• Reinforce our company Asset Protection strategies to eliminate shortage.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Drives Community Relations participation through company programs and partnerships.
• Coordinate meal and break periods and monitors schedule adherence.

Skills

Supervisory experience

Interpersonal skills

Flexible schedule

Lifting ability

Job description

Burlington Stores, Inc. in Richmond, TX is seeking a Full-Time Customer Service Supervisor or Selling Floor Supervisor to join our store leadership team. This role partners with Store Management to drive Merchandising, Customer Service, Operations, and Human Resources.

You will supervise front-end operations, coach associates, promote safety, and help recruit and onboard new team members while delivering exceptional customer service and growth opportunities.