Front End Supervisor: Lead Retail Service & Ops

Burlington Stores, Inc.; Millington (TN); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

Associate Discount 15-30%

Medical, Dental, Vision

EAP

Life and Disability Insurance

Paid Time Off

Paid Holidays

401(k)

Job summary

Burlington Stores, Inc. in Millington, TN is seeking a Full-Time Customer Service Supervisor to lead front-end operations and support the store leadership team.

This role focuses on training, coaching, and maintaining excellent customer service while driving sales and supporting store functions. Ideal candidates will have at least 1 year of supervisory experience, strong interpersonal skills, and the ability to work a full-time schedule including nights, weekends, and holidays.

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, and stand/walk for extended periods.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety by adhering to company guidelines for customers and associates.
• Cultivate a diverse culture based on teamwork and collaboration.
• Solve issues and supervise front-end operations to ensure exceptional, friendly customer service.
• Reinforce Asset Protection strategies to eliminate shortage.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Drive community relations participation through company programs and partnerships.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Supervisory experience

Customer service leadership

Interpersonal skills

Team building

Job description

Burlington Stores, Inc. in Millington, TN is seeking a Full-Time Customer Service Supervisor to lead front-end operations and support the store leadership team.

This role focuses on training, coaching, and maintaining excellent customer service while driving sales and supporting store functions. Ideal candidates will have at least 1 year of supervisory experience, strong interpersonal skills, and the ability to work a full-time schedule including nights, weekends, and holidays.