Front End Supervisor: Lead Service & Store Operations

Burlington Stores, Inc.; Bloomfield (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

Associate Discount

Medical/Dental/Vision

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401(k)

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Service Supervisor to join our store leadership team in Bloomfield, CT. The Retail Front End Supervisor collaborates with Store Management across Merchandising, Customer Service, Operations, and Human Resources to guide a high-performing team.

You will supervise daily store functions, coach associates, reinforce safety and loss prevention, and help drive sales while delivering exceptional service in a fast-paced environment.

Qualifications

• At least 1 year of supervisory experience in off-price, big box, or specialty retail.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays.
• Ability to move/lift store merchandise weighing 40 lbs or more; stand/walk for extended periods.

Responsibilities

• Supervise all store functions and associates as Manager on Duty.
• Maximize sales results through training, developing, and coaching direct reports.
• Promote safety by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Resolve issues, making informed decisions and supervising front-end operations to provide exceptional service.
• Reinforce Asset Protection strategies to reduce shrink.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Drive community relations through company programs and partnerships.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Supervisory experience

Interpersonal skills

Scheduling flexibility

Team leadership

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Service Supervisor to join our store leadership team in Bloomfield, CT. The Retail Front End Supervisor collaborates with Store Management across Merchandising, Customer Service, Operations, and Human Resources to guide a high-performing team.

You will supervise daily store functions, coach associates, reinforce safety and loss prevention, and help drive sales while delivering exceptional service in a fast-paced environment.