Front End Supervisor - Lead Retail Ops & Customer Service

Burlington Stores, Inc.; Merrillville (IN); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401 (k)

Job summary

Burlington Stores, Inc. in Merrillville, IN is seeking a Full-Time Customer Service Supervisor to lead frontline operations, coach associates, and ensure exceptional guest service.

This role reports to Store Management and serves as a stepping-stone to higher leadership within our growing retail network. The ideal candidate has at least 1 year of supervisory experience in off-price or big-box retail, strong communication skills, and the ability to work a full-time schedule including nights,

Qualifications

• Minimum 1 year of supervisory experience in an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for both our customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times.
• Reinforce our company Asset Protection strategies to eliminate shortage.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Drives Community Relations participation through company programs and partnerships.
• Coordinate meal and break periods and monitors schedule adherence.

Skills

Supervisory experience

Interpersonal skills

Customer service excellence

Team leadership

Flexibility/Schedule

Job description

Burlington Stores, Inc. in Merrillville, IN is seeking a Full-Time Customer Service Supervisor to lead frontline operations, coach associates, and ensure exceptional guest service.

This role reports to Store Management and serves as a stepping-stone to higher leadership within our growing retail network. The ideal candidate has at least 1 year of supervisory experience in off-price or big-box retail, strong communication skills, and the ability to work a full-time schedule including nights,