Front End Supervisor: Lead, Coach & Grow Your Retail Career

Burlington Stores, Inc.; Buffalo (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Growth Opportunities

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401 (k)

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Service Supervisor to lead the front end and support store management in Buffalo.

You will supervise associates, train and coach teams, and ensure safe, friendly service while driving sales and operational excellence. The role requires a minimum of one year of supervisory experience, strong interpersonal skills, and the ability to work a full-time schedule including nights, weekends, and holidays.

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty
• Maximize sales results through training, developing, and coaching of direct reports
• Promote safety for both customers and associates by adhering to company guidelines
• Cultivate a diverse culture based on teamwork and collaboration
• Solve issues/concerns, making informed decisions and supervising front-end operations to ensure exceptional customer service
• Reinforce Asset Protection strategies to eliminate shortage
• Assist in recruiting, interviewing, and onboarding new associates
• Participate in weekly workload planning meetings
• Drive Community Relations participation through company programs and partnerships
• Coordinate meal and break periods and monitor schedule adherence

Skills

Supervisory experience

Interpersonal skills

Flexible schedule

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Service Supervisor to lead the front end and support store management in Buffalo.

You will supervise associates, train and coach teams, and ensure safe, friendly service while driving sales and operational excellence. The role requires a minimum of one year of supervisory experience, strong interpersonal skills, and the ability to work a full-time schedule including nights, weekends, and holidays.