Front End Supervisor — Lead, Develop & Drive Sales

Burlington Stores, Inc.; Onalaska (WI); On-site; USD 50,145,000 - 55,986,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Flexible hours

15-30% associate discount

Medical, dental, and vision coverage

Employee assistance program

Life and disability insurance

Paid time off

Paid holidays

401(k)

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor to join our Onalaska store team.

As Retail Front End Supervisor, you’ll support store leadership in Merchandising, Customer Service, Operations, and HR, guiding a team to deliver exceptional service and results. You’ll supervise front-end operations, coach direct reports, promote safety, and recruit/onboard new associates while maintaining a diverse, collaborative culture.

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for both our customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times.
• Reinforce our company Asset Protection strategies to eliminate shortage.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Drives Community Relations participation through company programs and partnerships.
• Coordinate meal and break periods and monitors schedule adherence.

Skills

Supervisory experience

Customer service leadership

Retail operations

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor to join our Onalaska store team.

As Retail Front End Supervisor, you’ll support store leadership in Merchandising, Customer Service, Operations, and HR, guiding a team to deliver exceptional service and results. You’ll supervise front-end operations, coach direct reports, promote safety, and recruit/onboard new associates while maintaining a diverse, collaborative culture.