Front-End Supervisor: Lead Customer Experience

Milkco Inc.; Asheville (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company matching

Paid holidays

Job summary

Ingles Markets is seeking a Customer Service Manager to lead front-end operations and uphold high standards of customer service in-store. This role supervises front-end activities, schedules staff, and ensures smooth checkout experiences.

Responsibilities include greeting customers, managing transactions, handling refunds, and enforcing policies. A team-focused, adaptable candidate with attention to detail is preferred.

Qualifications

• Previous cashier or front-end experience is required.
• Must read and do simple math problems.
• Able to adapt to changing needs, especially during high volume.
• Willingness to work as part of a team in a fast-paced environment.
• 18 years of age or older.

Responsibilities

• Greet customers and assist cashiers promptly.
• Ensure proper bagging procedures and carryout service.
• Open additional registers to minimize wait times.
• Create and enforce front-end work schedules.
• Assist with various sales transactions in compliance with company policies.
• Process Western Union and Money Order transactions.
• Inform store management of pricing issues or system malfunctions.
• Handle refunds and cash-related requests following policy.
• Enforce dress code and monitor breaks.
• Ensure perishables are stocked and returned to stock when needed.

Skills

Cashier experience

Front-end experience

Reading & basic math

Team player

Flexibility under stress

Age 18+

Job description

Ingles Markets is seeking a Customer Service Manager to lead front-end operations and uphold high standards of customer service in-store. This role supervises front-end activities, schedules staff, and ensures smooth checkout experiences.

Responsibilities include greeting customers, managing transactions, handling refunds, and enforcing policies. A team-focused, adaptable candidate with attention to detail is preferred.