Front-End Supervisor II: Lead Customer Experience & Operations

Heart-of-Texas-Goodwill-Industries; Waco (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Heart of Texas Goodwill Industries is seeking a Front-End Supervisor to lead daily store operations, ensure excellent customer service, and maintain accurate cash handling. You will coach retail associates, manage front-end tasks, and uphold merchandising standards while protecting company assets.

The role requires supervisory retail experience, strong communication, problem-solving, and the ability to work varied shifts including weekends.

Qualifications

• High school diploma or equivalent required.
• Experience in retail supervision or team lead roles.
• Strong communication and customer service skills.
• Familiar with cash handling, loss prevention, and inventory management.
• Ability to schedule and supervise a diverse team.

Responsibilities

• Lead daily front-end operations and customer service excellence.
• Coach and supervise retail associates and program participants.
• Perform and oversee register transactions and cash handling.
• Maintain store presentation, signage, and merchandising standards.
• Ensure compliance with policies and safeguard company assets.
• Communicate with leadership and participate in reporting and duties as assigned.

Skills

Customer service

Cash handling

Team leadership

Merchandising

Communication

Problem-solving

Inventory management

Loss prevention

Education

High School Diploma or Equivalent

Job description

Heart of Texas Goodwill Industries is seeking a Front-End Supervisor to lead daily store operations, ensure excellent customer service, and maintain accurate cash handling. You will coach retail associates, manage front-end tasks, and uphold merchandising standards while protecting company assets.

The role requires supervisory retail experience, strong communication, problem-solving, and the ability to work varied shifts including weekends.