Front End Supervisor — Guest Experience Leader

Niemann Foods / Harvest Market (Niemann); Carmel (IN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts (Medical &;

Life Insurance

Voluntary Benefits

Paid Time Off

Retirement Plans

Employee Assistance Program

Job summary

Niemann Harvest Market is seeking a Customer Service Associate to uphold superior guest service and supervise the Front End team, coaching staff to the highest standards while aligning with Niemann Harvest Market culture.

You will assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates, fostering a culture of engagement and excellence in service.

Qualifications

• No formal education required for this role.
• Strong customer service and communication skills preferred.

Responsibilities

• Delivers superior guest service and ensure absolute customer satisfaction
• Maintains customer satisfaction by providing solutions to concerns
• Greet Customers. Be sincere
• Use a smile. Project a friendly manner
• Engage the customer in casual conversation
• Show respect toward customers purchases
• Thank them
• Understand all aspects of the cashier/bagger position
• Supervises front end cleanliness and organization
• Controls traffic flow on the front end through the Queue system
• Ensures compliance with all laws, policies and procedures through regular front end management
• Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk
• Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
• Handles software and hardware equipment issues
• Work within company programs, policies and procedures
• Follows safety policies and procedures; is a safety role model
• Other duties as assigned by supervisor

Skills

Leadership

Communication

Customer service

Multitasking

Adaptability

Positive attitude

Tools

POS system

Job description

Niemann Harvest Market is seeking a Customer Service Associate to uphold superior guest service and supervise the Front End team, coaching staff to the highest standards while aligning with Niemann Harvest Market culture.

You will assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates, fostering a culture of engagement and excellence in service.