Front-End Operations & Guest Experience Lead

Paycom - ATS; Westby (WI); On-site; USD 40,000 - 65,000; Full time

Job summary

Hansen's IGA Market in Westby, WI is seeking a Front End Manager to oversee front-end operations and daily task management. This role focuses on delivering best-in-class guest service and resolving customer concerns while delegating responsibilities to the team.

The position requires prior customer service and leadership experience, with strong communication skills and the ability to adapt to changing demands in a fast-paced grocery setting. Physical duties and flexible shifts are expected.

Qualifications

• Must be 18+ due to handling wine and spirits.
• Experience in customer service and leadership required.
• Ability to delegate and lead a team.
• Strong communication and organizational skills.
• Capable of working in a fast-paced environment.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Serve customers while modeling Hansen's IGA Market culture and providing best-in-class service.
• Answer questions, make suggestions, and resolve complaints in a timely manner.
• Assist with opening/closing duties: unlock registers, balance safe, review schedule, settle drawers.

Skills

Customer service

Cash handling

Leadership

Communication

Time management

Multitasking

Conflict resolution

Training & mentoring

Attention to detail

Computer skills

Tools

Microsoft Office suite

Job description

Hansen's IGA Market in Westby, WI is seeking a Front End Manager to oversee front-end operations and daily task management. This role focuses on delivering best-in-class guest service and resolving customer concerns while delegating responsibilities to the team.

The position requires prior customer service and leadership experience, with strong communication skills and the ability to adapt to changing demands in a fast-paced grocery setting. Physical duties and flexible shifts are expected.