Front-End Operations Manager — Guest Experience Leader

Hansen's IGA Market; Neillsville (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Hansen's IGA Market is seeking a Front-End Manager in Neillsville, WI. The role focuses on maintaining front-end operations, daily task management, and resolving customer concerns while promoting the store’s culture of service.

The position requires leadership experience, strong communication, and the ability to delegate tasks to a team. You will ensure accurate cash handling, schedule coverage, and maintain a positive guest experience daily.

Qualifications

• Must be at least 18 years old.
• Experience in customer service and cash handling.
• Ability to lead and delegate to a team.
• Strong communication and multitasking skills.
• Ability to lift up to 50 pounds.

Responsibilities

• Greet customers and provide best-in-class service to guests.
• Answer questions, offer suggestions, and resolve complaints.
• Assist with opening/closing duties and cash balancing.
• Complete lane audits and investigate discrepancies.
• Monitor change orders, deposits, and petty cash.
• Review lottery stock and verify inventory, investigating discrepancies.
• Schedule breaks to ensure adequate coverage.
• Train and mentor new associates at the Customer Service Desk.
• Maintain clean, safe work environment following safety regulations.
• Assist with store promotional events and other duties as needed.

Skills

Customer service

Cash handling

Leadership

Team coordination

Communication

Job description

Hansen's IGA Market is seeking a Front-End Manager in Neillsville, WI. The role focuses on maintaining front-end operations, daily task management, and resolving customer concerns while promoting the store’s culture of service.

The position requires leadership experience, strong communication, and the ability to delegate tasks to a team. You will ensure accurate cash handling, schedule coverage, and maintain a positive guest experience daily.