Front-End Dept Lead & Customer Experience Champion

Kroger Family of Companies; Elkhorn Precinct (NE); On-site; USD 42,000 - 64,000; Full time

Job summary

Kroger Family of Companies is seeking a Front-end Associate with a focus on delivering exceptional customer service and maintaining a safe, clean store environment. You will assist in achieving sales goals and supervising Front-end activities to ensure smooth daily operations.

Responsibilities include assisting with budgets, cash handling, scheduling, and compliance with safety guidelines. Strong communication and teamwork are essential to succeed in a fast-paced setting.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or Customer Service experience.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome, important and appreciated by answering questions about products.
• Gain and maintain knowledge of products sold within the department and respond to questions with recommendations.
• Assist with monitoring and control of supply expenses for the department.
• Assist with managing cash control, sales, and cash records for the store.
• Manage scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing budgets, P&L reviews, and action on financial reports.
• Assist in developing and implementing department action plans to achieve results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with ads and promotions.
• Adhere to food safety regulations and maintain temperature logs.

Skills

Effective communication

Stress management

Basic math

Retail or Customer Service experience

Education

High school diploma or equivalent

Management experience

Job description

Kroger Family of Companies is seeking a Front-end Associate with a focus on delivering exceptional customer service and maintaining a safe, clean store environment. You will assist in achieving sales goals and supervising Front-end activities to ensure smooth daily operations.

Responsibilities include assisting with budgets, cash handling, scheduling, and compliance with safety guidelines. Strong communication and teamwork are essential to succeed in a fast-paced setting.