Front End Supervisor — Customer Service Leader

Hannaford; Town of Plattsburgh (NY); On-site; USD 26,000 - 38,000; Full time

Job summary

Hannaford Supermarkets in Plattsburgh, NY is seeking a Front End Supervisor to lead daily storefront operations, train associates, and ensure accurate cash handling and customer service.

You will oversee front end activities, maintain safety standards, coordinate scheduling, and support store management in achieving service and performance goals. This role emphasizes teamwork, integrity, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Strong store operations and merchandising knowledge.
• Effective communication and customer service skills.
• Desire and ability to lead and manage a team.
• Willingness to learn multiple tasks.
• Must meet minimum age requirements.

Responsibilities

• Train department associates through certified trainers.
• Maintain clear communication across department and store.
• Ensure sanitation, safety, and food safety standards.
• Follow company policies and safety standards.
• Coordinate equipment repairs and maintain a clean workspace.
• Oversee sales transactions and front end operations.
• Secure cash drawers and protect company assets.
• Assist with scheduling, labor reports, and ordering.
• Support performance appraisals and service observations.
• Perform cashier and bagging as needed.

Skills

Store operations

Merchandising

Communication

Customer service

Selling skills

Interpersonal skills

Organizational skills

Leadership

Problem solving

Age requirement

Education

High school diploma or equivalent

Job description

Hannaford Supermarkets in Plattsburgh, NY is seeking a Front End Supervisor to lead daily storefront operations, train associates, and ensure accurate cash handling and customer service.

You will oversee front end activities, maintain safety standards, coordinate scheduling, and support store management in achieving service and performance goals. This role emphasizes teamwork, integrity, and the ability to manage multiple tasks in a fast-paced environment.