Front End Supervisor - Customer Service Leader

Food Lion; East Ridge (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Food Lion in East Ridge, TN is seeking a Front End Manager to support store operations and drive financial and sales goals. You will lead service center, self-checkout, and To-Go duties, hire and coach associates, and maintain high standards of customer service in a fast-paced environment.

The role emphasizes teamwork, training, and adherence to Food Lion policies while delivering a positive shopping experience for customers at all times.

Qualifications

• Requires ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated judgment in solving problems and handling complaints.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements and physical demands.

Responsibilities

• Manage all Front End operations including Service Center and Self-Checkout.
• Hire, train, and develop associates to meet department needs.
• Supervise performance of department staff and conduct appraisals.
• Provide leadership to promote a positive store culture aligned with Food Lion values.
• Support budgeted financials and KPIs for the store.
• Maintain high standards of customer service and store appearance.
• Monitor store expenses and ensure proper use of resources.
• Ensure safety and compliance with company policies and regulations.

Skills

Team leadership

Store operations

Customer service

Problem solving

Technical issues

Age requirement

Job description

Food Lion in East Ridge, TN is seeking a Front End Manager to support store operations and drive financial and sales goals. You will lead service center, self-checkout, and To-Go duties, hire and coach associates, and maintain high standards of customer service in a fast-paced environment.

The role emphasizes teamwork, training, and adherence to Food Lion policies while delivering a positive shopping experience for customers at all times.