Customer Experience Leader: Front End & Service Desk

Hannaford; Wynantskill (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Hannaford Supermarkets in Wynantskill, NY, is seeking team members for front-end and service desk/kiosk roles. You will observe policies, assist in cash handling, and maintain a clean, safe store environment while supporting customers.

Responsibilities include cashier/bagging tasks, service desk duties, and other assignments as directed by supervision. The position requires excellent communication and reliability in a fast-paced retail setting.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions (18 years of age).
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Responsibilities

• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
• Assist in special projects and perform other functions as assigned by supervision.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed.
• Observe security standards by staying alert and being aware of customers' actions and behavior.
• Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
• Frequently, perform cashier and/or bagging functions
• Frequently, perform service desk/kiosk and if trained, bookkeeper functions
• Perform all other duties as assigned.

Skills

Effective communication

Customer service skills

Age requirement 18+

Multitask learning ability

Job description

Hannaford Supermarkets in Wynantskill, NY, is seeking team members for front-end and service desk/kiosk roles. You will observe policies, assist in cash handling, and maintain a clean, safe store environment while supporting customers.

Responsibilities include cashier/bagging tasks, service desk duties, and other assignments as directed by supervision. The position requires excellent communication and reliability in a fast-paced retail setting.