Front End Supervisor & Customer Experience Leader

Burlington; West Saint Paul (MN); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Growth opportunities

Associate discount

Paid time off

401(k)

Job summary

Burlington Stores, Inc. is hiring a Full-Time Customer Service Supervisor in Minnesota to lead daily store operations as Manager on Duty and drive sales through coaching and teamwork.

The role requires strong interpersonal skills, a willingness to manage nights, weekends, and holidays, and a commitment to safety and customer service excellence. Competitive benefits and growth opportunities accompany this position.

Qualifications

• At least 1 year of supervisory experience in an off-price, big box, or specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays.

Responsibilities

• Supervise all store functions and associates as Manager on Duty.
• Maximize sales through training, coaching, and development of direct reports.
• Promote safety for customers and associates by following guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Resolve issues and supervise front-end operations to ensure excellent customer service.
• Reinforce Asset Protection strategies to prevent shrinkage.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Lead community relations participation through company programs.
• Coordinate meal/break periods and monitor schedule adherence.

Skills

Supervisory experience

Interpersonal skills

Customer service

Job description

Burlington Stores, Inc. is hiring a Full-Time Customer Service Supervisor in Minnesota to lead daily store operations as Manager on Duty and drive sales through coaching and teamwork.

The role requires strong interpersonal skills, a willingness to manage nights, weekends, and holidays, and a commitment to safety and customer service excellence. Competitive benefits and growth opportunities accompany this position.