Front End Supervisor — Customer Experience Leader

Total Wine & More; Town of Florida (NY); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans

401(k)

College tuition assistance

Career development & product training

Job summary

Total Wine & More is seeking a Supervisor in Town of Florida, New York to support store operations and drive customer service excellence. Responsibilities include leading service teams, resolving customer issues, and ensuring compliance with regulations.

The ideal candidate has 1-3 years of retail experience, strong interpersonal skills, and can work a flexible schedule. Benefits include health care, paid time off, and generous discounts.

Qualifications

• 1-3 years of experience, with 1+ year in a supervisory role within retail.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule, including evenings and weekends.

Responsibilities

• Support service team and drive sales by delivering key performance metrics.
• Resolve customer issues and foster a welcoming store atmosphere.
• Supervise team members and aid in their training and development.

Skills

Interpersonal skills

Team player mindset

Customer issue resolution

Coaching peers

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

Total Wine & More is seeking a Supervisor in Town of Florida, New York to support store operations and drive customer service excellence. Responsibilities include leading service teams, resolving customer issues, and ensuring compliance with regulations.

The ideal candidate has 1-3 years of retail experience, strong interpersonal skills, and can work a flexible schedule. Benefits include health care, paid time off, and generous discounts.