Customer Experience Front-End Supervisor

Total Wine & More; Tallahassee (FL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, dental, vision)

401(k) plan

Disability and life insurance coverage

College tuition assistance

Career development training

Job summary

Total Wine & More in Tallahassee is seeking a Supervisor to support store management and enhance customer service standards. In this role, you will lead the service team, drive sales, and ensure compliance with all regulations.

The ideal candidate has a strong background in retail, supervisory experience, and exceptional interpersonal skills. You'll be pivotal in fostering a welcoming environment for customers and developing your team. Benefits include generous store discounts and comprehensive health care plans.

Qualifications

• 1-3 years of experience in retail, includes 1+ year in supervisory role.
• Ability to resolve customer issues effectively.
• Must be 21 years of age or older.

Responsibilities

• Support service team and drive sales as part of the store operations.
• Deliver outstanding customer service and resolve issues.
• Supervise and support training of team members.

Skills

Strong interpersonal skills

Team player mindset

Customer issue resolution

Coaching peers

Point-of-sale systems familiarity

Education

High school diploma or equivalent

Tools

Inventory management software

Job description

Total Wine & More in Tallahassee is seeking a Supervisor to support store management and enhance customer service standards. In this role, you will lead the service team, drive sales, and ensure compliance with all regulations.

The ideal candidate has a strong background in retail, supervisory experience, and exceptional interpersonal skills. You'll be pivotal in fostering a welcoming environment for customers and developing your team. Benefits include generous store discounts and comprehensive health care plans.