Customer Experience Supervisor & Keyholder

Florida Fine Wine and Spirits, LLC; Florida; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

PTO

Store discounts

Health plans

401(k)

Job summary

Total Wine & More in Florida seeks a Supervisor to support store operations, drive sales, and deliver outstanding customer service. You will help build a knowledgeable store atmosphere, supervise team members, and coach peers while ensuring compliance with alcohol laws and safety standards.

The role emphasizes training, teamwork, and adapting to evenings/weekends shifts to meet business needs, with a focus on KPIs and excellent customer experiences.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.
• Physical requirements align with standing/walking for extended periods and light lifting.

Responsibilities

• Support service team, merchandising and front-end operations to drive sales and KPIs.
• Lead by example to deliver best-in-class service and a welcoming store atmosphere.
• Supervise team members and support their training and development.
• Ensure compliance with alcohol laws and maintain a safe store environment.
• Maintain store safety and cleanliness standards across the store.

Skills

Supervisory experience

Interpersonal skills

POS & inventory software

Customer service

Flexible schedule

Education

High school diploma or equivalent

Job description

Total Wine & More in Florida seeks a Supervisor to support store operations, drive sales, and deliver outstanding customer service. You will help build a knowledgeable store atmosphere, supervise team members, and coach peers while ensuring compliance with alcohol laws and safety standards.

The role emphasizes training, teamwork, and adapting to evenings/weekends shifts to meet business needs, with a focus on KPIs and excellent customer experiences.