Front End Supervisor: Customer Experience Leader

Burlington Stores; Denton (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Flexible Hours

Competitive Pay

Associate Discount 15-30%

Job summary

Burlington Stores is seeking a Full-Time Customer Service Supervisor to lead front-end operations at our Denton location. You will work closely with store management across Merchandising, Customer Service, Operations, and HR to build strong teams and deliver results.

As a Retail Front End Supervisor, you will supervise daily activities, coach staff, promote safety, and help recruit and onboard new associates while advancing toward management roles within our growing company.

Qualifications

• At least 1 year of supervisory experience in off-price, big-box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, and to stand/walk for extended periods.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for both our customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Solve issues/concerns, making informed decisions and supervising front-end operations to ensure exceptional customer service.
• Reinforce Asset Protection strategies to eliminate shrinkage.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Drive Community Relations participation through company programs and partnerships.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Supervisory experience

Interpersonal skills

Flexible schedule

Physical stamina

Job description

Burlington Stores is seeking a Full-Time Customer Service Supervisor to lead front-end operations at our Denton location. You will work closely with store management across Merchandising, Customer Service, Operations, and HR to build strong teams and deliver results.

As a Retail Front End Supervisor, you will supervise daily activities, coach staff, promote safety, and help recruit and onboard new associates while advancing toward management roles within our growing company.