Front-End Supervisor & Customer Experience Lead

99 Ranch Market; Edmonds (WA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Health insurance

Dental insurance*

Vision insurance*

Life insurance*

401(k) matching*

Paid vacation*

Job summary

99 Ranch Market in Edmonds, WA is hiring for front-end customer service roles in both full-time and part-time positions. You will greet customers, identify items, process orders, assist with returns, and keep the workspace clean and compliant with procedures.

The role emphasizes strong communication, attentive service, weekend availability, and ability to handle cash and online orders. Benefits include employee discount and comprehensive health coverage for eligible full-time staff; store

Qualifications

• Previous front end customer service experience preferred.
• Knowledge of cashier registers, POS devices, online orders platforms, and computers is helpful.
• Excellent communication skills and willingness to help with customer requests.
• Available to work on weekends and holidays or rotating schedules.

Responsibilities

• Proactively greet customers and answer their questions in a professional manner.
• Identify product items properly.
• Scan customer orders accurately and efficiently.
• Follow all cash handling procedures and complete the process accurately and efficiently.
• Bag items properly.
• Answers customer inquiries by phone or in person with appropriate etiquettes.
• Conducts customer returns and exchanges in compliance with the company policies.
• Properly handles customer suggestions and complaints for customer retention.
• Review, create and apply new batches. Update prices in the system. Make various sizes of price tags, and ensure price tags and signage are correctly labeled.
• Process online orders according to company procedures.
• Maintains clean, organized work areas, and comply with internal procedures.
• Perform other duties as for business needs.

Skills

Customer service

Time management

Attention to detail

Job description

99 Ranch Market in Edmonds, WA is hiring for front-end customer service roles in both full-time and part-time positions. You will greet customers, identify items, process orders, assist with returns, and keep the workspace clean and compliant with procedures.

The role emphasizes strong communication, attentive service, weekend availability, and ability to handle cash and online orders. Benefits include employee discount and comprehensive health coverage for eligible full-time staff; store