Front-End Supervisor & Customer Experience Lead

Kroger; Aurora (CO); On-site; USD 30,000 - 54,000; Full time

Job summary

Kroger in Aurora, CO is seeking a Front-end Associate to deliver an outstanding customer experience and support daily department operations. You will help customers, assist with cash handling, pricing, and product knowledge while upholding store standards.

The role emphasizes teamwork, safety, and budget/scheduling support. Prior retail or customer service experience is preferred, with strong communication and the ability to work under pressure.

Qualifications

• Minimum: Ability to handle stressful situations
• Minimum: Effective communication skills
• Minimum: Knowledge of basic math (counting, addition, subtraction)
• Minimum: Retail or Customer Service experience

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain and maintain knowledge of products and respond to questions with suggestions.
• Assist with monitoring and control supply expenses for the department.
• Assist with managing cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing budgets, profit and loss reviews, and action on financial reports.
• Assist with creating and executing budgets and scheduling of labor with store management.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude and stay current with ads and promotions.
• Adhere to safety regulations and ensure proper temperatures and logs.
• Notify management of safety risks or issues and accidents.

Skills

Customer service

Communication

Basic math

Retail experience

Education

High school diploma or equivalent

Job description

Kroger in Aurora, CO is seeking a Front-end Associate to deliver an outstanding customer experience and support daily department operations. You will help customers, assist with cash handling, pricing, and product knowledge while upholding store standards.

The role emphasizes teamwork, safety, and budget/scheduling support. Prior retail or customer service experience is preferred, with strong communication and the ability to work under pressure.