Front-End Department Leader: Customer Experience Champion

Kroger; Arvada (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

Kroger in Arvada, CO is seeking a Front-end Supervisor to lead the department with a strong focus on customer service and sales performance. You will direct and supervise all front-end activities, ensuring a safe, clean environment and adherence to quality standards across the store.

Responsibilities include scheduling, budgeting support, and developing a department business plan while fostering teamwork and compliance with safety regulations.

Qualifications

• Must have effective communication and basic math skills.
• Retail or customer service experience is required.
• Front-end experience is preferred for this role.
• Ability to work in a fast-paced environment.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Stay current with present, future, seasonal and special ads.
• Adhere to all local, state and federal laws, and company guidelines.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Retail or Customer Service experience

Second language

Education

High school diploma or equivalent

Front-end Supervisor/Management experience

Job description

Kroger in Arvada, CO is seeking a Front-end Supervisor to lead the department with a strong focus on customer service and sales performance. You will direct and supervise all front-end activities, ensuring a safe, clean environment and adherence to quality standards across the store.

Responsibilities include scheduling, budgeting support, and developing a department business plan while fostering teamwork and compliance with safety regulations.