Front-End Specialist: Wine & Customer Service

Total Wine & More; Lakewood (CO); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health care plans

401(k)

HSA / FSA

Disability & life insurance

Paid parental leave

Pet insurance

College tuition assistance

Career development & product training

Job summary

Total Wine & More is seeking a Front End Team Member (Cashier) to deliver fast, friendly service at the register and assist customers with questions about wine, beer and spirits. You will process transactions, promote loyalty programs, and maintain store cleanliness, safety, and compliance while supporting cross-functional tasks throughout the store.

The role emphasizes a positive customer experience, product knowledge training, and flexibility to cover evenings, weekends, and short-term

Qualifications

• High school diploma or equivalent preferred.
• Passion for best-in-class customer service and team player mindset.
• 1-3 years of work experience, 1+ years in a retail setting preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Process sales transactions accurately and efficiently, including identification verification, payment handling, answering inquiries, promoting loyalty program, and bagging product.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross-functional responsibilities and other duties as assigned.
• If this job posting is coded as a seasonal role above, you can expect this position to be short term, no longer than six months, and you will have the option to apply for a non-seasonal role.

Skills

Customer service

Retail experience

POS systems

Inventory management software

Flexible schedule

Team player

Education

High school diploma or equivalent

Job description

Total Wine & More is seeking a Front End Team Member (Cashier) to deliver fast, friendly service at the register and assist customers with questions about wine, beer and spirits. You will process transactions, promote loyalty programs, and maintain store cleanliness, safety, and compliance while supporting cross-functional tasks throughout the store.

The role emphasizes a positive customer experience, product knowledge training, and flexibility to cover evenings, weekends, and short-term