Front End Specialist - Cashier & Customer Concierge

Indiana Fine Wine & Spirits LLC; Town of Carmel (NY); On-site; USD 1,928,640 - 2,759,332; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health care plans

401(k)

Parental leave

Pet insurance

Life insurance

College tuition assistance

Job summary

Total Wine & More in the United States is seeking a Front End Team Member to handle cashier duties, greet customers, and build a helpful, friendly shopping experience. You may also support as a sales associate or merchandiser depending on needs.

The role emphasizes accuracy in transactions, strong customer engagement, and compliance with alcohol sale laws. Training is provided to enhance product knowledge and loyalty programs, with a supportive store team environment.

Qualifications

• High school diploma or equivalent preferred.
• Passion for best-in-class customer service and team player mindset.
• 1-3 years of work experience, 1+ years in a retail setting preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Process sales transactions accurately and efficiently, including identification verification, payment handling, answering inquiries, promoting loyalty program, and bagging product.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross-functional responsibilities and other duties as assigned.
• If this job posting is coded as a seasonal role, you can expect this position to be short term, no longer than six months, and you will have the option to apply for a non-seasonal role.

Skills

Customer service

Retail experience

POS systems

Inventory management

Education

High school diploma or equivalent

Tools

Point-of-Sale systems

Inventory management software

Job description

Total Wine & More in the United States is seeking a Front End Team Member to handle cashier duties, greet customers, and build a helpful, friendly shopping experience. You may also support as a sales associate or merchandiser depending on needs.

The role emphasizes accuracy in transactions, strong customer engagement, and compliance with alcohol sale laws. Training is provided to enhance product knowledge and loyalty programs, with a supportive store team environment.