Front End Team Member - Wine & Customer Service

Total Wine & More; Gainesville (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, dental, &/

Job summary

Total Wine & More is seeking a Front End Team Member/Cashier in a fast-paced retail environment. You will process transactions, help customers find products, and promote the loyalty program while upholding store standards.

You may also serve as a sales associate or merchandiser, with opportunities to learn about wine, beer, and spirits through ongoing training. Strong communication and flexible scheduling are valued.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of work experience, retail setting preferred.
• Passion for best-in-class customer service and team player mindset.
• Familiarity with point-of-sale systems and inventory management software.

Responsibilities

• Process sales transactions accurately and efficiently, including identification verification, payment handling, answering inquiries, promoting loyalty program, and bagging product.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross-functional responsibilities and other duties as assigned.

Skills

Customer service

Team player

Flexible schedule

Education

High school diploma or equivalent

Tools

POS systems

Inventory software

Job description

Total Wine & More is seeking a Front End Team Member/Cashier in a fast-paced retail environment. You will process transactions, help customers find products, and promote the loyalty program while upholding store standards.

You may also serve as a sales associate or merchandiser, with opportunities to learn about wine, beer, and spirits through ongoing training. Strong communication and flexible scheduling are valued.