Front End Specialist - Cashier & Guest Services

The Restaurant Store; Baltimore (MD); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

AT&T & Verizon Discount

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

Job summary

The Restaurant Store is seeking a Front End Associate to provide top-notch customer service at our Baltimore location. You will handle cashier duties, assist customers at the front of the store, and serve as the first contact for in-store and phone inquiries, ensuring smooth checkout operations and accurate transactions.

You will support returns, memberships, and questions while maintaining a clean and organized front-end area, assisting with merchandising and inventory tasks as needed.

Qualifications

• Minimum 1 year of retail or supply chain experience.
• High school diploma or GED or equivalent.
• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and CRM systems.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Deliver friendly, efficient front-end service and ensure a smooth checkout.
• Consistently achieve high levels of POS transactions daily.
• Assist customers with register transactions, cash handling, and memberships.
• Process returns and restock items accordingly.
• Guide customers in-store and via phone, answering inquiries and policies.
• Maintain clean, organized checkout lanes and front area.
• Support sales, order fulfillment, merchandising and inventory teams.

Skills

MS Office

CRM systems

Project management tools

Verbal communication

Written communication

Multitasking

Customer service leadership

Business English

Education

HS diploma or GED

Tools

Outlook

Excel

Word

Job description

The Restaurant Store is seeking a Front End Associate to provide top-notch customer service at our Baltimore location. You will handle cashier duties, assist customers at the front of the store, and serve as the first contact for in-store and phone inquiries, ensuring smooth checkout operations and accurate transactions.

You will support returns, memberships, and questions while maintaining a clean and organized front-end area, assisting with merchandising and inventory tasks as needed.