Front End Associate

Clark Associates; Orlando, Northern (FL, KY); Hybrid; USD 18,000 - 23,000; Full time

Job summary

Clark Associates, Inc. in Orlando is seeking a Front End Associate for The Restaurant Store to deliver outstanding customer service, manage cashier duties, and assist customers at the front of the store.

You will ensure smooth checkout operations, handle accurate register transactions, support returns and memberships, answer in-store and phone inquiries, guide customers, and keep checkout lanes clean and organized as part of our sales and operations team.

Responsibilities

• Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience
• Consistently achieve high levels of point-of-sale transactions on a daily basis
• Assist customers with accurate register transactions, including cash handling and membership verification, as well as loading purchases into customer vehicles
• Process customer returns and ensure items are restocked appropriately
• Expedite customer flow through checkout lanes to minimize wait times
• Serve as the first point of contact for incoming phone calls, providing prompt assistance or directing inquiries
• Guide customers within the store and answer questions about policies, memberships, pricing, and general inquiries
• Maintain cleanliness and organization of checkout lanes, registers, carts, and the front area of the location
• Refill and merchandise impulse products at the front end to support sales
• Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals

Skills

Customer service

Cash handling

POS transactions

Front-end assistance

Phone inquiries

Tools

Cash register

Job description

Job Summary

The Front End Associate with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location. The Front End Associate supports key operational goals by efficiently handling cashier duties, assisting customers at the front of the store, and serving as the first point of contact for in-store and phone inquiries. This role ensures smooth checkout operations, accurate transactions, organized front-end areas, and effective support with returns, memberships, and customer questions. Through strong customer service strategies and collaboration with branch leadership, the Front End Associate helps advance the goals of our sales, order fulfillment, merchandising and inventory teams.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience
• Consistently achieve high levels of point-of-sale transactions on a daily basis
• Assist customers with accurate register transactions, including cash handling and membership verification, as well as loading purchases into customer vehicles
• Process customer returns and ensure items are restocked appropriately
• Expedite customer flow through checkout lanes to minimize wait times
• Serve as the first point of contact for incoming phone calls, providing prompt assistance or directing inquiries
• Guide customers within the store and answer questions about policies, memberships, pricing, and general inquiries
• Maintain cleanliness and organization of checkout lanes, registers, carts, and the front area of the location
• Refill and merchandise impulse products at the front end to support sales
• Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals