Front End Associate

Clark Associates; Lancaster (Lancaster County); On-site; USD 18,000 - 23,000; Full time

Job summary

The Restaurant Store, part of Clark Associates, seeks a Front End Associate to deliver friendly, efficient customer service at the Lancaster store. You will handle cashier duties, assist customers at the front of the store, and be the first contact for in-store and phone inquiries, contributing to smooth checkout operations and overall store presentation.

Join a team focused on accurate transactions, returns processing, memberships, and helping inventory, merchandising, and sales teams meet

Responsibilities

• Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience
• Consistently achieve high levels of point-of-sale transactions
• Assist customers with accurate register transactions, including cash handling and membership verification
• Process customer returns and ensure items are restocked appropriately
• Expedite customer flow through checkout lanes to minimize wait times
• Serve as the first point of contact for incoming phone calls, providing prompt assistance
• Guide customers within the store and answer questions about policies, memberships, pricing, and general inquiries
• Maintain cleanliness and organization of checkout lanes, registers, carts, and the front area
• Refill and merchandise impulse products at the front end to support sales
• Perform additional tasks and support initiatives as assigned by management

Skills

Customer service

Cash handling

POS transactions

Front-end assistance

Tools

POS system

Job description

Job Summary

TheFront EndAssociate with The Restaurant Storeis responsible fordeliveringa high levelof service and satisfaction to all customers in a retail branch location. TheFront EndAssociate supports key operational goals by efficiently handling cashier duties,assistingcustomers at the front of the store, and serving as the first point of contact for in-store and phone inquiries. This role ensures smooth checkout operations,accuratetransactions, organized front-end areas, and effective support with returns, memberships, and customer questions. Through strong customer service strategies and collaboration with branch leadership, theFront EndAssociate helps advance the goals of our sales, order fulfillment,merchandisingand inventoryteams.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

• Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience
• Consistently achievehigh levelsof point-of-sale transactionson a daily basis
• Assistcustomers withaccurateregister transactions, including cash handling and membership verification, as well as loading purchases into customer vehicles
• Process customer returns and ensure items arerestockedappropriately
• Expedite customer flow through checkout lanes to minimize wait times
• Serve as the first point of contact for incoming phone calls, providing promptassistanceor directing inquiries
• Guide customers within the store and answer questions about policies, memberships, pricing, and general inquiries
• Maintain cleanliness and organization of checkout lanes, registers, carts, and the front area of the location
• Refill and merchandise impulse products at the front end to support sales
• Performadditionaltasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals