Front-End Shift Lead: Customer Experience & Store Ops

The Save Mart Companies; Palo Alto (CA); On-site; USD 26,000 - 38,000; Full time

Job summary

The Key Carrier directs the front-end staff and operation in the absence of the Assistant Center Store Manager. This position ensures optimal front-end customer service, performance, productivity, and compliance and is responsible for front-end and parking lot conditions.

The Key Carrier supervises and trains Front-End associates to promote a culture reflective of The Save Mart Companies mission statement and winning behaviors.

Qualifications

• Minimum age requirement: 18 years.
• Good communication and interpersonal abilities.
• Good training skills.
• Strong skills in supervision and coordination.
• Good counting and math skills.
• Ability to read and write to accurately complete all documentation.
• Knowledge of Front-end operations and check stand procedures.
• Knowledge of compliance and basic applicable contract/work rules.

Responsibilities

• Provide customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service.
• Manage front-end performance and productivity (over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, bottom of basket check, circle savings on receipt, items checked per minute, front-end efficiency, Three’s A Crowd, etc.).
• Directly lead Clerks and Clerk Helpers with focus on accountability and achieving high level of business performance assigned area.
• Ensure that front-end and parking lot conditions are met (check stand merchandising, floors, cleanliness, shopping carts, bags, etc.).
• Perform store balancing (bookkeeping) function to enhance a remarkable shopping experience in the store.
• Perform front-end management functions (to include refunds/returns, loans/pick-ups, check authorization, etc.).
• Monitor customer experience on front-end
• Occasionally maintain total store operations in absence of store management
• Perform other duties as assigned

Skills

Supervision

Communication

Training

Counting / Math

Front‑End Operations

Cash Handling

Grocery/Retail Experience

Education

Some college / vocational training

Job description

We are California’s largest regional, full-service grocery chain, founded over 70 years ago in Modesto, California, where our headquarters are still located today. With 194 stores across Central and Northern California and Western Nevada, our banners—Save Mart, Lucky, and Food Maxx—are cherished regional brands, serving the unique needs of their communities.

It’s our 12,000 passionate associates who make our company a great place to work and shop. We prioritize investing in our people, stores, and neighborhoods, and work closely with local suppliers to bring fresh, quality products at affordable prices to our customers. Shoppers can access our offerings in-store, online, or through convenient home delivery and curbside pick-up.

The Save Mart Companies is part of The Jim Pattison Group, a family-owned, diversified holding company operating primarily in the U.S. and Canada and headquartered in Vancouver, BC. The Jim Pattison Group has a long-term strategic focus to see their companies succeed and grow. Together, our dedication to our associates and customers, commitment to growth and innovation, and our family traditions continue to thrive.

We are currently recruiting for the position of:

The Key Carrier directs the front-end staff and operation in the absence of the Assistant Center Store Manager.This position ensures optimal front-end customer service, performance, productivity, and compliance and is responsible for front-end and parking lot conditions. The Key Carrier supervises and trains Front-End associates to promote a culture reflective of The Save Mart Companies mission statement and winning behaviors.This position ensures all Front-end and department standards are met during assigned shift.The Key Carrier performs store balancing function.

Key Responsibilities and Accountabilities:

• Provide customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service

• Manage front-end performance and productivity (over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, bottom of basket check, circle savings on receipt, items checked per minute, front-end efficiency, Three’s A Crowd, etc.)

• Directly lead Clerks and Clerk Helpers with focus on accountability and achieving high level of business performance assigned area

• Ensure that front-end and parking lot conditions are met (check stand merchandising, floors, cleanliness, shopping carts, bags, etc.)

• Perform store balancing (bookkeeping) function to enhance a remarkable shopping experience in the store

• Perform front-end management functions (to include refunds/returns, loans/pick-ups, check authorization, etc.)

• Monitor customer experience on front-end

• Occasionally maintain total store operations in absence of store management

• Perform other duties as assigned

Hiring pay range: $18.70 - 27.50

Requirements (Knowledge, Skills and Abilities) :

•Minimum age requirement: 18 years

•Good communication and interpersonal abilities

•Good training skills

•Strong skills in supervision and coordination

•Good counting and math skills

•Ability to read and write to accurately complete all documentation

•Knowledge of Front-end operations and check stand procedures

•Knowledge of compliance and basic applicable contract/work rules

Education: One year of college or vocational school (or equivalent knowledge gained through formal education, specialized training, or additional job experience)

Experience:One year of prior work experience that includes a minimum of 6 months Grocery/Retail experience

Other: Available to work a variety of required retail hours

Physical: Store environment: ability to sit, stand, walk, kneel, stoop, use stairs, reach, pull and lift objects; requires lifting up to 40 lbs.

•Personal/Interpersonal Skills

Reference: req42058

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Facebook: Save Mart
YouTube: @savemartsupermarkets
LinkedIn: The Save Mart Companies

The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.