Front-End Lead & Cash Management Specialist

The Save Mart Companies; Ukiah (CA); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life & AD&D

401K

Tuition reimbursement

Scholarship opportunities

Vacation and personal holidays

In-store purchase discounts

Job summary

The Save Mart Companies is seeking a Key Carrier Specialist in California to directly lead front-end staff, manage audits, and ensure top-tier customer service across the store. You will supervise clerks, balance tills, and uphold front-end standards during assigned shifts.

Ideal candidates have strong communication, training, and supervision skills, plus knowledge of front-end operations and compliance. This role offers competitive benefits and requires availability for varied retail hours.

Qualifications

• Clear communication and interpersonal abilities.
• Ability to train and supervise front-end staff.
• Strong math skills and attention to accuracy in cash handling.
• Familiarity with front-end operations, check stands, and store procedures.
• Understanding of compliance and basic contract/work rules.
• Customer-focused approach with problem-solving skills.

Responsibilities

• Lead front-end staff and ensure excellent customer service.
• Oversee front-end performance, cash handling, and tills accuracy.
• Direct Clerks and Helpers in front-end and Center Store areas.
• Maintain front-end and parking lot standards and cleanliness.
• Perform store balancing and front-end management tasks.
• Handle refunds, returns, and check authorizations as needed.
• Monitor customer experience and store operations in the absence of management.
• Perform additional duties as assigned.

Skills

Communication

Training

Supervision

Counting & Math

Documentation

Front-end operations

Compliance

Customer focus

Education

High School Diploma or GED

Job description

We are California’s largest regional, full-servicegrocery chain, founded over 70 years ago in Modesto, California, where ourheadquarters are still located today. With 194 stores across Central andNorthern California and Western Nevada, our banners—Save Mart, Lucky, andFoodMaxx—are cherished regional brands, serving the unique needs of theircommunities.

It’s our 12,000 passionate associates who make ourcompany a great place to work and shop. We prioritize investing in our people,stores, and neighborhoods, and work closely with local suppliers to bringfresh, quality products at affordable prices to our customers. Shoppers canaccess our offerings in-store, online, or through convenient home delivery andcurbside pick-up.

The Save MartCompanies is part of The Jim Pattison Group, a family-owned, diversifiedholding company operating primarily in the U.S. and Canada and headquartered inVancouver, BC. The Jim Pattison Group has a long-term strategic focus to seetheir companies succeed and grow. Together, our dedication to our associatesand customers, commitment to growth and innovation, and our family traditionscontinue to thrive.

Job Summary :

The Key Carrier Specialist is an expert in directing front-end staff and operation in the absence of the Assistant Center Store Manager. This position ensures optimal front-end customer service, performance, productivity, and compliance and is responsible for front-end and parking lot conditions.The Department Specialist - Key Carrier directs team members in the Front-End (Checkers and Service Specialists) and Center Store departments. This position is responsible for cash handling procedures and ensuring optimal customer service. The Key Carrier Specialist directs and trains Front-End associates to promote a culture reflective of The Save Mart Companies mission statement and winning behaviors. This position ensures all Front-end and department standards are met during assigned shift. The Key Carrier Specialist attains the store balancing function.

Key Responsibilities and Accountabilities :

· Provide customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service

· Manage front-end performance and productivity (over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, bottom of basket check, circle savings on receipt, items checked per minute, front-end efficiency, Three’s A Crowd, etc.)

· Directly lead Clerks and Clerk’s Helpers with focus on accountability and achieving high level of business performance assigned area

· Ensure that front-end and parking lot conditions are met (check stand merchandising, floors, cleanliness, shopping carts, bags, etc.)

· Perform store balancing (bookkeeping) function to enhance a remarkable shopping experience in the store

· Perform front-end management functions (to include refunds/returns, loans/pick-ups, check authorization, etc.)

· Monitor customer experience on front-end

· Occasionally maintain total store operations in absence of store management

· Perform other duties as assigned

Some ofour competitive benefits offerings include generousbenefits packages (Health, Dental, Vision, Life and AD&D, 401K), tuition reimbursement and scholarship opportunities,vacation and personal holidays, and in-store purchase discounts.

Hiring pay range: $17.25 - 27.20

Requirements (Knowledge, Skills and Abilities) :

· Minimum age requirement: 18 years

· Good communication and interpersonal abilities

· Good training skills

· Strong skills in supervision and coordination

· Good counting and math skills

· Ability to read and write to accurately complete all documentation

· Knowledge of Front-end operations and check stand procedures

· Knowledge of compliance and basic applicable contract/work rules

Education: High School Diploma (or G.E.D.) or additional job experience

Experience : One year of prior work experience that includes a minimum of 6 months Grocery/Retail experience

Other : Available to work a variety of required retail hours

Physical : Store environment: ability to sit, stand, walk, kneel, stoop, use stairs, reach, pull and lift objects; requires lifting up to 40 lbs.

· Customer Focus

· Quality/Quantity of Work

· Personal/Interpersonal Skills

Reference: req41706

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Facebook: Save Mart
YouTube: @savemartsupermarkets
LinkedIn: The Save Mart Companies

The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.