Front-End Lead & Key Carrier (Retail Ops)

The Save Mart Companies; Jackson (CA); On-site; USD 24,000 - 38,000; Full time

Job summary

The Save Mart Companies in Jackson, CA is seeking a Dept Specialist Key Carrier. This role directs front-end staff in the absence of management, ensures optimal customer service, and maintains front-end and parking lot conditions.

You will balance tills, manage cash procedures, and train team members to reflect company standards.

Qualifications

• Minimum age requirement: 18 years.
• Good communication and interpersonal abilities.
• Strong supervision and training skills.
• Knowledge of front-end operations and check stand procedures.
• Ability to read and write to accurately complete all documentation.
• Knowledge of compliance and basic contract/work rules.

Responsibilities

• Provide customers with a remarkable shopping experience by training and holding staff accountable for excellent service.
• Manage front-end performance and cash handling procedures.
• Direct Clerks and Clerks' Helpers to achieve high store performance in assigned area.
• Ensure front-end and parking lot conditions are met (merchandising, cleanliness, carts).
• Perform store balancing (bookkeeping) and front-end management functions.
• Monitor customer experience on front-end and assist in absences of store management.
• Perform other duties as assigned.

Skills

Customer service

Supervision

Communication

Counting / math

Education

High School Diploma or GED

Job description

Dept Specialist Key Carrier-11980 Highway 88, Jackson, CA 95642

We are California’s largest regional, full-servicegrocery chain, founded over 70 years ago in Modesto, California, where ourheadquarters are still located today. With 194 stores across Central andNorthern California and Western Nevada, our banners—Save Mart, Lucky, andFoodMaxx—are cherished regional brands, serving the unique needs of theircommunities.

It’s our 12,000 passionate associates who make ourcompany a great place to work and shop. We prioritize investing in our people,stores, and neighborhoods, and work closely with local suppliers to bringfresh, quality products at affordable prices to our customers. Shoppers canaccess our offerings in-store, online, or through convenient home delivery andcurbside pick-up.

The Save Mart Companies is part of The Jim PattisonGroup, a family-owned, diversified holding company operating primarily in theU.S. and Canada and headquartered in Vancouver, BC. The Jim Pattison Group hasa long-term strategic focus to see their companies succeed and grow. Together,our dedication to our associates and customers, commitment to growth andinnovation, and our family traditions continue to thrive.

We are currently recruiting for the position of:

Dept Specialist Key Carrier-11980 Highway 88, Jackson, CA 95642

Job Summary:

The Key Carrier Specialist is an expert in directing front-end staff and operation in the absence of the Assistant Center Store Manager. This position ensures optimal front-end customer service, performance, productivity, and compliance and is responsible for front-end and parking lot conditions.The Department Specialist - Key Carrier directs team members in the Front-End (Checkers and Service Specialists) and Center Store departments. This position is responsible for cash handling procedures and ensuring optimal customer service. The Key Carrier Specialist directs and trains Front-End associates to promote a culture reflective of The Save Mart Companies mission statement and winning behaviors. This position ensures all Front-end and department standards are met during assigned shift. The Key Carrier Specialist attains the store balancing function.

Key Responsibilities and Accountabilities:

· Provide customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service

· Manage front-end performance and productivity (over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, bottom of basket check, circle savings on receipt, items checked per minute, front-end efficiency, Three’s A Crowd, etc.)

· Directly lead Clerks and Clerk’s Helpers with focus on accountability and achieving high level of business performance assigned area

· Ensure that front-end and parking lot conditions are met (check stand merchandising, floors, cleanliness, shopping carts, bags, etc.)

· Perform store balancing (bookkeeping) function to enhance a remarkable shopping experience in the store

· Perform front-end management functions (to include refunds/returns, loans/pick-ups, check authorization, etc.)

· Monitor customer experience on front-end

· Occasionally maintain total store operations in absence of store management

· Perform other duties as assigned

Some ofour competitive benefits offerings include generousbenefits packages (Health, Dental, Vision, Life and AD&D, 401K), tuition reimbursement and scholarship opportunities,vacation and personal holidays, and in-store purchase discounts.

ABOUT US

We are California’s largest regional, full-servicegrocery chain, founded over 70 years ago in Modesto, California, where ourheadquarters are still located today. With 194 stores across Central andNorthern California and Western Nevada, our banners—Save Mart, Lucky, andFoodMaxx—are cherished regional brands, serving the unique needs of theircommunities.

It’s our 12,000 passionate associates who make ourcompany a great place to work and shop. We prioritize investing in our people,stores, and neighborhoods, and work closely with local suppliers to bringfresh, quality products at affordable prices to our customers. Shoppers canaccess our offerings in-store, online, or through convenient home delivery andcurbside pick-up.

The Save Mart Companies is part of The Jim PattisonGroup, a family-owned, diversified holding company operating primarily in theU.S. and Canada and headquartered in Vancouver, BC. The Jim Pattison Group hasa long-term strategic focus to see their companies succeed and grow. Together,our dedication to our associates and customers, commitment to growth andinnovation, and our family traditions continue to thrive.

We are currently recruiting for the position of:

Dept Specialist Key Carrier-11980 Highway 88, Jackson, CA 95642

Job Summary:

The Key Carrier Specialist is an expert in directing front-end staff and operation in the absence of the Assistant Center Store Manager. This position ensures optimal front-end customer service, performance, productivity, and compliance and is responsible for front-end and parking lot conditions.The Department Specialist - Key Carrier directs team members in the Front-End (Checkers and Service Specialists) and Center Store departments. This position is responsible for cash handling procedures and ensuring optimal customer service. The Key Carrier Specialist directs and trains Front-End associates to promote a culture reflective of The Save Mart Companies mission statement and winning behaviors. This position ensures all Front-end and department standards are met during assigned shift. The Key Carrier Specialist attains the store balancing function.

Key Responsibilities and Accountabilities:

· Provide customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service

· Manage front-end performance and productivity (over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, bottom of basket check, circle savings on receipt, items checked per minute, front-end efficiency, Three’s A Crowd, etc.)

· Directly lead Clerks and Clerk’s Helpers with focus on accountability and achieving high level of business performance assigned area

· Ensure that front-end and parking lot conditions are met (check stand merchandising, floors, cleanliness, shopping carts, bags, etc.)

· Perform store balancing (bookkeeping) function to enhance a remarkable shopping experience in the store

· Perform front-end management functions (to include refunds/returns, loans/pick-ups, check authorization, etc.)

· Monitor customer experience on front-end

· Occasionally maintain total store operations in absence of store management

· Perform other duties as assigned

Some ofour competitive benefits offerings include generousbenefits packages (Health, Dental, Vision, Life and AD&D, 401K), tuition reimbursement and scholarship opportunities,vacation and personal holidays, and in-store purchase discounts.

Hiring pay range: $17.25 - 27.50

Requirements (Knowledge, Skills and Abilities) :

· Minimum age requirement: 18 years

· Good communication and interpersonal abilities

· Good training skills

· Strong skills in supervision and coordination

· Good counting and math skills

· Ability to read and write to accurately complete all documentation

· Knowledge of Front-end operations and check stand procedures

· Knowledge of compliance and basic applicable contract/work rules

Education: High School Diploma (or G.E.D.) or additional job experience

Experience : One year of prior work experience that includes a minimum of 6 months Grocery/Retail experience

Other : Available to work a variety of required retail hours

Physical : Store environment: ability to sit, stand, walk, kneel, stoop, use stairs, reach, pull and lift objects; requires lifting up to 40 lbs.

Competencies :

· Customer Focus

· Quality/Quantity of Work

· Personal/Interpersonal Skills

Reference: req42096

Follow us:
Instagram: @savemart
Facebook: Save Mart
YouTube: @savemartsupermarkets
LinkedIn: The Save Mart Companies

The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.