Front-End Services Leader & Training Coach

Walmart Canada; Rockland (CA); On-site; USD 15,000 - 22,000; Full time

Job summary

Walmart Canada in Rockland, ON is seeking a Customer Service Manager to lead front-end operations and deliver exceptional service. You will train associates, ensure compliance with programs, and optimize cash handling and checkout procedures to support a smooth shopping experience.

The role emphasizes working in a fast-paced retail environment, balancing customer satisfaction with company standards and initiatives, including loss prevention and program promotions.

Qualifications

• Age 16 or older.

Responsibilities

• Lead front-end operations to deliver exceptional customer service and a positive checkout experience.
• Ensure compliance with company programs and standards to keep the store running smoothly.
• Train associates on systems, procedures, safety, discount programs, and initiatives.
• Oversee purchases, returns and exchanges; provide approvals and correct errors as needed.
• Support EAS and loss prevention; ensure alarms are handled and deactivated properly.
• Manage cash handling: open/close registers, provide change, and audit cash from tills.
• Promote company programs such as Walmart Protection Plans, credit services, and associate/customer discounts.

Skills

Leadership

Customer service

Training & development

Compliance

Cash handling

Job description

Walmart Canada in Rockland, ON is seeking a Customer Service Manager to lead front-end operations and deliver exceptional service. You will train associates, ensure compliance with programs, and optimize cash handling and checkout procedures to support a smooth shopping experience.

The role emphasizes working in a fast-paced retail environment, balancing customer satisfaction with company standards and initiatives, including loss prevention and program promotions.