Retail Service Desk Associate — Flexible Shifts & Growth

Walmart Canada; Rockland (CA); On-site; USD 15,000 - 21,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Desk Associate in Rockland, ON, to deliver friendly service, handle refunds, exchanges, and inquiries, and support store operations. You will ensure accurate pricing, assist customers, and follow company policies to maintain a smooth shopping experience.

The role requires flexibility for evenings, weekends, and holidays, with a minimum starting wage of $18.10 per hour. Join a team that values efficiency, accuracy, and customer satisfaction.

Qualifications

• Age – 16 or older

Responsibilities

• Refunds and returns: Follows company procedures when processing refunds and returns.
• Customer service desk support: Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
• Sales tax and records: Keeps sales tax-exempt records accurate and up to date by following company guidelines.
• Claims and merchandise handling: Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
• Scanning and accuracy: Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.
• Flexibility (availability/work schedule): Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs.
• High task volume in a fast-paced environment: Manages overnight hours, plans ahead to stay energized, and handles a fast-paced workload with efficiency.
• Physical demands: Standing, bending, and lifting up to 20 lbs, occasionally up to 50 lbs, and stocking/organizing products.
• Energetic, fast-paced environment: Thrive in a dynamic setting with new daily challenges.
• Appreciation for your efforts: Contributions are recognized and valued.
• Career growth opportunities: Build your skills and advance your career with us.
• Meaningful impact: Help customers save money and live better.

Job description

Walmart Canada is seeking a Customer Service Desk Associate in Rockland, ON, to deliver friendly service, handle refunds, exchanges, and inquiries, and support store operations. You will ensure accurate pricing, assist customers, and follow company policies to maintain a smooth shopping experience.

The role requires flexibility for evenings, weekends, and holidays, with a minimum starting wage of $18.10 per hour. Join a team that values efficiency, accuracy, and customer satisfaction.