Front End Coach & Team Leader - Customer Experience

Walmart Inc.; United States; On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase plan

Paid time off (PTO)

Live Better U education benefit

Job summary

Walmart Inc. seeks a dynamic store operations leader to oversee and develop teams, deliver outstanding customer service, and drive store performance.

You will coach associates, manage budgets, and implement improvements to enhance the shopping experience while modeling Walmart values. Responsibilities include staffing, training, and supervising hourly staff, guiding operational initiatives, and ensuring compliance with company policies.

Qualifications

• Must have supervisory experience managing staff and driving performance.
• Experience mentoring, hiring, and firing as part of team development.
• Strong focus on customer service and store operations improvements.

Responsibilities

• Lead and develop store teams through training, feedback, and performance coaching.
• Drive financial performance by reviewing P/L, budgeting, forecasting, and controlling expenses.
• Ensure exceptional customer experience and adherence to Walmart service standards.
• Coordinate and oversee staffing, assignments, and development opportunities for hourly associates.
• Support adherence to company policies, ethics, and the Open Door Policy.

Skills

Supervisory experience

Mentoring

Performance management

Customer service

Team leadership

Education

Bachelor of Science in Business Management and Leadership

2 years of college

Job description

Walmart Inc. seeks a dynamic store operations leader to oversee and develop teams, deliver outstanding customer service, and drive store performance.

You will coach associates, manage budgets, and implement improvements to enhance the shopping experience while modeling Walmart values. Responsibilities include staffing, training, and supervising hourly staff, guiding operational initiatives, and ensuring compliance with company policies.