Front-End Services Lead — Customer Experience & Ops

Shaw’s and Star Market; Milford (NH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Medical,Dental, 401k

Paid time off

Training and development

Job summary

Shaw’s and Star Market in Milford, NH is seeking an Assistant Customer Service Manager to supervise front-end operations, support customer service programs, and ensure fast, friendly checkout. You will help manage associates, scheduling, and daily tasks to uphold store performance.

The role emphasizes people development, budgeting, and maintaining a welcoming, efficient customer experience. Eligible associates receive benefits and advancement opportunities within a fast-paced retail environment.

Qualifications

• Strong customer-service focus and professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to stay composed in fast-paced, customer-facing environments.

Responsibilities

• Assist in overseeing and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service
• Support customer service programs and respond to customer concerns in a timely and professional manner
• Provide checkout support as needed, including register functions and customer assistance
• Support front-end activities including scheduling, service levels, and daily operations
• Maintain cleanliness, organization, and a positive front-end environment
• Assist with cash handling processes including tills, safe counts, reconciliation, refunds, and transactions
• Assist with monitoring inventory and ordering front-end supplies and materials
• Assist with hiring, training, coaching, and developing front-end associates and supervisors
• Support labor planning, budgeting, and expense control for the department
• Support compliance with company policies, safety standards, and operational procedures
• Complete daily reports, payroll processes, and required documentation
• Assume responsibility for front-end operations in the absence of the Customer Service Manager

Skills

Customer service

Communication

Coaching

Organization

Team collaboration

Job description

Shaw’s and Star Market in Milford, NH is seeking an Assistant Customer Service Manager to supervise front-end operations, support customer service programs, and ensure fast, friendly checkout. You will help manage associates, scheduling, and daily tasks to uphold store performance.

The role emphasizes people development, budgeting, and maintaining a welcoming, efficient customer experience. Eligible associates receive benefits and advancement opportunities within a fast-paced retail environment.