Front End Service Manager: Lead & Develop Team

Redner's Markets, Inc.; Scranton (Lackawanna County); On-site; USD 48,000 - 64,000; Full time

Job summary

Redner's Markets, Inc. is seeking a Customer Service Manager for the Front End department in Scranton. You will supervise front-end staff, ensure high standards of service, and coordinate daily schedules to minimize customer disruption.

Responsibilities include enforcing store policies, training new and existing associates, handling price checks, assisting with returns and overcharges, and maintaining good housekeeping. Non-exempt position with strong teamwork expected.

Qualifications

• Strong oral and written communication with customers and staff.
• Strong analytical and mathematics skills for audits.
• Knowledge of federal and state child labor laws (under 18).

Responsibilities

• Promote customer goodwill by providing high standards of customer service.
• Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
• Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
• Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.
• Delegate responsibilities to cashiers as prescribed by store management.
• Conduct training programs for new associates, as well as associates already on board.
• Assist cashiers with price checks.
• Keep store management and scan coordinator informed of all pricing problems.
• Assist customers with returned merchandise, over rings, and overcharges.
• Approve customer checks and enforce check cashing policies.
• Maintain a regular cleaning schedule and overall good housekeeping of the front end.
• Order and control front end supplies (register paper, ribbons, etc.)
• Greet and customers and be observant of people in the store.
• Abide by all company policies as stated in the Employee Handbook.

Skills

Communication

Analytical skills

Labor law knowledge

Job description

Redner's Markets, Inc. is seeking a Customer Service Manager for the Front End department in Scranton. You will supervise front-end staff, ensure high standards of service, and coordinate daily schedules to minimize customer disruption.

Responsibilities include enforcing store policies, training new and existing associates, handling price checks, assisting with returns and overcharges, and maintaining good housekeeping. Non-exempt position with strong teamwork expected.