Front End Customer Experience Supervisor

Redner's Markets; Foxley Manor (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

Redner's Markets is seeking a Front End Supervisor to uphold high customer service standards at the checkout area and front end operations. You will supervise front-end personnel, schedule shifts, train new associates, and enforce store policies.

In this role you will handle pricing issues, assist customers with returns and overcharges, manage check cashing, and maintain housekeeping and supplies to ensure smooth daily operations. Strong communication and math skills are essential.

Qualifications

• Strong oral and written communication for dealing with customers, employees, and vendors.
• Strong analytical and mathematical skills for conducting accurate audits.
• Knowledge of federal and state child labor laws regarding employment of individuals under 18.
• Ability to stand upright for the majority of the scheduled work shift.

Responsibilities

• Promote customer goodwill by providing high standards of customer service.
• Supervise and schedule activities of front-end personnel to ensure high courtesy standards.
• Prepare and maintain effective work schedules for front-end personnel to minimize customer inconvenience.
• Enforce store policy as it relates to front-end operations and assist with discipline of front-end associates.
• Delegate responsibilities to cashiers as prescribed by store management.
• Conduct training programs for new associates, as well as existing staff.
• Assist cashiers with price checks and resolve pricing problems.
• Keep store management informed of pricing problems and pricing accuracy.
• Assist customers with returned merchandise, over rings, and overcharges; approve checks and enforce check cashing policies.
• Maintain a regular cleaning schedule and overall good housekeeping of the front end.
• Order and control front end supplies (register paper, ribbons, etc.).
• Greet customers and be observant of people in the store.
• Abide by all company policies as stated in the Employee Handbook.

Job description

Redner's Markets is seeking a Front End Supervisor to uphold high customer service standards at the checkout area and front end operations. You will supervise front-end personnel, schedule shifts, train new associates, and enforce store policies.

In this role you will handle pricing issues, assist customers with returns and overcharges, manage check cashing, and maintain housekeeping and supplies to ensure smooth daily operations. Strong communication and math skills are essential.