Front End Service Manager

Rowe's IGA Supermarkets a member of Massy Stores (USA), LLC; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Rowe’s IGA Supermarkets in Jacksonville, FL is seeking a CUSTOMER SERVICE MANAGER to ensure a positive shopping experience and smooth front-end operations. You will train and mentor front-end associates, handle customer inquiries, and help with checking, bagging, refunds, and exchanges while maintaining proper coverage.

The role emphasizes exceptional service, teamwork, and adherence to store policies, with strong communication and leadership needed to foster a vibrant customer-focused

Qualifications

• High school diploma or GED preferred; or equivalent combination of education and training.
• Strong communication and interpersonal skills with customers and staff.
• Ability to lead and mentor front-end associates and resolve conflicts.

Responsibilities

• Provide exceptional customer service and greeting customers with a positive attitude.
• Lead, teach, and mentor Front End Associates to deliver a great shopping experience.
• Ensure adherence to store policies, safety, and proper cash handling procedures.
• Monitor cash management and security to prevent loss and ensure coverage.
• Assist in other duties as assigned to support store operations.

Skills

Customer service

Leadership

Communication

Teamwork

Education

High school diploma or GED

Job description

Rowe’s IGA Supermarkets in Jacksonville, FL is seeking a CUSTOMER SERVICE MANAGER to ensure a positive shopping experience and smooth front-end operations. You will train and mentor front-end associates, handle customer inquiries, and help with checking, bagging, refunds, and exchanges while maintaining proper coverage.

The role emphasizes exceptional service, teamwork, and adherence to store policies, with strong communication and leadership needed to foster a vibrant customer-focused