Customer Experience Manager | Store Leadership & Training

The Winn-Dixie Company; Jacksonville (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

The Winn-Dixie Company is seeking a Customer Service Manager in Jacksonville, FL to lead front-end operations and cultivate a best-in-class customer experience. This working manager role balances hands-on store duties with team leadership, planning, and administrative tasks to uphold service quality and neighborhood partnerships.

You will hire and train staff, oversee customer service, cash control, labor, and safety policies while building a strong bench for future advancement in the store.

Qualifications

• Must have strong customer service and leadership abilities.
• Proven interpersonal and communication skills for team and customer interactions.
• Food safety certification or ability to obtain within 180 days of placement.

Responsibilities

• Store Leadership: drive a great in-store experience and maintain open communication.
• Fiscal Leadership: assist with budget, inventory, labor, and cash controls with integrity.
• Department Leadership: train coaches on KPIs, product knowledge, safety and sanitation.
• Associate Leadership: hire, onboard, coach, and develop store staff.
• Safety and Compliance: ensure food safety, USDA/COOL compliance, recalls and safety training.

Skills

Customer service

Leadership

Interpersonal skills

Communication

Food Safety

Education

High School Diploma

Bachelor's degree or equivalent

Job description

The Winn-Dixie Company is seeking a Customer Service Manager in Jacksonville, FL to lead front-end operations and cultivate a best-in-class customer experience. This working manager role balances hands-on store duties with team leadership, planning, and administrative tasks to uphold service quality and neighborhood partnerships.

You will hire and train staff, oversee customer service, cash control, labor, and safety policies while building a strong bench for future advancement in the store.