Front-End Service Coordinator: Lead, Coach & Grow

Meijer, Inc.; Greenfield (WI); Presencial; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Descripción de la vacante

Meijer, Inc. is seeking a Service Coordinator in Greenfield, WI to lead and support front-end operations, ensuring a high-quality customer shopping experience.

You will coordinate checkout flow, maintain front-end standards, and assign work for cashiers and service desk teams to meet productivity and service goals. The role emphasizes coaching, labor utilization, and effective issue resolution to boost customer satisfaction and front-end performance.

Formación

• Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team)
• Ability to operate cash register system and all financial services equipment
• Good communication skills, friendly, customer oriented, organized, detail oriented, sense of urgency
• Has organizational and multi-tasking abilities
• This position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbing

Responsabilidades

• Communicate effectively with peer leadership for smooth handoff between shifts
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present.
• Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility. Proactively escalate concerns to leadership as they arise.
• Champion participation in community programs. Lead by example with behaviors and team member resource group (TMRG) engagement.
• Serve as a certified trainer for team members in their span of care.
• Perform on-the-job/hands-on team member training and mentoring.
• Serve as subject matter expert for market programs, company pilots, and development/training programs.
• Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion.

Conocimientos

Communication

Customer service

Organization

Attention to detail

Sense of urgency

Multi-tasking

Cash register operation

POS equipment

Herramientas

Cash register system

POS equipment

Descripción del empleo

Meijer, Inc. is seeking a Service Coordinator in Greenfield, WI to lead and support front-end operations, ensuring a high-quality customer shopping experience.

You will coordinate checkout flow, maintain front-end standards, and assign work for cashiers and service desk teams to meet productivity and service goals. The role emphasizes coaching, labor utilization, and effective issue resolution to boost customer satisfaction and front-end performance.