Front-End Service Coordinator: Growth & Flexible Hours

Meijer; Columbus (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a Service Coordinator to ensure a high-quality customer shopping experience by leading front-end operations and coordinating checkout flow. You will supervise cashiers, service desk, and courtesy team members to meet productivity and service goals.

You will coach teams, handle shift handoffs, and drive improvements in shrink control, labor use, and customer satisfaction. The role also includes training and mentoring, plus engagement in community programs.

Qualifications

• Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team)
• Ability to operate cash register system and all financial services equipment
• Good communication skills, friendly, customer oriented, organized, detail oriented, sense of urgency
• Has organizational and multi-tasking abilities
• This position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbing
• The amount of weight or frequency of such activities may vary depending on a team member's shift during the day, the day of the week, the month or season, and/or other staff on duty

Responsibilities

• Communicate effectively with peer leadership for smooth handoff between shifts
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present
• Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility. Proactively escalated concerns to leadership as they arise
• Champion participation in community programs. Lead by example with behaviors and team member resource group (TMRG) engagement
• Serve as a certified trainer for team members in their span of care
• Perform on-the-job/hands-on team member training and mentoring
• Serve as subject matter expert for market programs, company pilots, and development/training programs
• Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion

Skills

Effective communication

Customer service orientation

Organized

Detail oriented

Multi-tasking

Sense of urgency

Education

Service Coordinator training curriculum (Cashier/Service Desk/Courtesy)

Tools

Cash register system

Financial services equipment

Job description

Meijer is seeking a Service Coordinator to ensure a high-quality customer shopping experience by leading front-end operations and coordinating checkout flow. You will supervise cashiers, service desk, and courtesy team members to meet productivity and service goals.

You will coach teams, handle shift handoffs, and drive improvements in shrink control, labor use, and customer satisfaction. The role also includes training and mentoring, plus engagement in community programs.