Front-End Sales Coordinator

Woodfield-Landscaping-Inc.; Bel Air (MD); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Benefits package

Professional growth opportunities

Competitive hourly pay

Performance incentives

Job summary

Woodfield Outdoors is seeking a proactive Front-End Sales Coordinator to be the first point of contact for prospective clients and support the early stages of the sales process. You will qualify opportunities, schedule appointments, and ensure timely, professional follow-up to convert leads into opportunities.

The role emphasizes organization, CRM accuracy with Pipedrive, and collaboration with the sales team to deliver a high-quality Woodfield experience for residential outdoor living projects.

Qualifications

• Previous experience in sales coordination or appointment setting.
• Excellent verbal and written communication skills.
• Professional and polished when engaging with prospective clients.
• Strong organizational skills and CRM accuracy.

Responsibilities

• Serve as the first point of contact for prospective Woodfield Outdoors clients.
• Answer incoming sales calls in a professional, friendly manner.
• Qualify leads and gather project information for the sales team.
• Schedule qualified appointments and communicate next steps.
• Maintain lead information and update the Pipedrive CRM daily.
• Follow up with prospects by phone or email and track status.

Skills

Sales coordination

Inside sales

Customer service

Appointment setting

CRM

Pipedrive

Lead qualification

Communication

Tools

Pipedrive

Job description

Woodfield Outdoors

Front-End Sales Coordinator

Candidates and Recruiters: All applications must be submitted through Contractor Staffing Source. Please refrain from contacting Woodfield Outdoors directly regarding this position.

Join the Woodfield Outdoors Team

Are you an upbeat, polished, and personable professional who enjoys connecting with people and creating an exceptional first impression?

Woodfield Outdoors is seeking a proactive and highly organized Front-End Sales Coordinator to serve as the first point of contact for prospective clients and support the beginning stages of our sales process.

This is more than a traditional receptionist or administrative position. The right person will confidently engage prospective clients, understand their needs, explain the Woodfield experience, qualify opportunities, schedule appointments, and ensure every lead receives timely and professional follow-up.

About Woodfield Outdoors

Woodfield Outdoors creates exceptional outdoor living spaces, including:

• Pools
• Pavilions
• Outdoor kitchens
• Entertainment areas
• Custom landscaping projects

With more than 30 years of experience, we are committed to teamwork, transparency, communication, integrity, and trust. We take pride in delivering outstanding projects and an exceptional client experience--from the very first conversation through project completion.

Learn more about us at: https://woodfieldoutdoors.com/

Key Responsibilities

• Serve as the first point of contact for prospective Woodfield Outdoors clients.
• Answer incoming sales calls in a professional, friendly, and enthusiastic manner.
• Engage prospective clients and gather information about their project needs, goals, timeline, and expectations.
• Qualify incoming leads based on established criteria.
• Clearly explain Woodfield Outdoors' design, consultation, and sales process.
• Schedule qualified appointments for the sales team.
• Ensure prospective clients understand next steps and know what to expect from the Woodfield experience.
• Enter and maintain complete and accurate lead information.
• Update and maintain the Pipedrive CRM daily, including lead information, activities, notes, status changes, and follow-up tasks.
• Follow up consistently with prospective clients by phone, email, or other approved communication channels.
• Maintain accurate follow-up reminders and ensure opportunities do not fall through the cracks.
• Coordinate smooth and thorough handoffs from initial qualification to the appropriate salesperson.
• Communicate important client information and expectations to the sales team prior to appointments.
• Track appointment activity, lead status, and follow-up completion.
• Help maintain strong appointment show rates through timely confirmations and communication.
• Support the sales team with front-end coordination and administrative needs related to prospective clients.
• Identify opportunities to improve lead management, client communication, CRM accuracy, and the overall prospective-client experience.

Qualifications

• Previous experience in sales coordination, inside sales, customer service, appointment setting, client relations, or a similar client-facing position.
• Excellent verbal and written communication skills.
• Upbeat, personable, confident, and naturally enthusiastic.
• Professional and polished when communicating with prospective clients.
• Ability to connect easily with different personalities and make people feel welcomed and comfortable.
• Strong listening and questioning skills.
• Comfortable qualifying prospective clients and discussing their needs.
• Highly organized with excellent attention to detail.
• Strong follow-through and personal accountability.
• Ability to manage multiple leads, conversations, appointments, and follow-up activities simultaneously.
• Comfortable using CRM systems and maintaining accurate records.
• Ability to learn and confidently explain Woodfield Outdoors' services and sales process.
• Self-motivated and comfortable working independently while contributing to a team environment.
• Consistent, dependable, and proactive in following established sales processes.

Preferred Qualifications

• Experience using Pipedrive or a similar CRM.
• Experience working in residential construction, remodeling, landscaping, pools, outdoor living, home improvement, or another design-driven service industry.
• Previous inside-sales or appointment-setting experience.
• Experience working with higher-end residential clients.
• Familiarity with lead qualification and sales pipeline management.

What We Offer

• Full-time position
• Competitive compensation of $23-$27 per hour, based on experience
• Target hiring rate of approximately $25 per hour for a strong candidate
• Performance incentive opportunities
• Opportunity for a compensation review after the first 90 days based on performance
• Benefits package
• Professional growth opportunities
• Supportive and team-oriented work environment
• An important role in Woodfield Outdoors' sales process and prospective-client experience
• The opportunity to work with a respected company known for quality, craftsmanship, and client satisfaction

Performance Incentive Opportunity

In addition to base compensation, the position may be eligible for monthly performance incentives based on areas such as:

• Qualified appointments generated
• Appointment show rate
• Timely completion of follow-up activityPipedrive CRM accuracy and completeness

Woodfield Outdoors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with all applicable federal, state, and local employment laws.