Showroom & Sales Support Specialist

Woodfield-Landscaping-Inc.; Bel Air (MD); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Benefits package

Professional growth

Collaborative team environment

Exposure to high-end projects

Job summary

Woodfield Outdoors is seeking a polished, organized Showroom & Sales Support Specialist to be the first point of contact with prospective clients. You will qualify opportunities, coordinate appointments, and support the sales team while maintaining professional client communication throughout the early stages of the experience.

This client-facing role focuses on CRM accuracy, lead qualification, and seamless coordination between homeowners and Woodfield team members, contributing to a

Qualifications

• Previous experience in customer service, client relations, or showroon support roles.
• Excellent verbal and written communication skills.
• Ability to manage multiple client conversations and appointments.

Responsibilities

• Serve as the first point of contact for prospective Woodfield Outdoors clients.
• Answer inquiries via phone, email, and other channels.
• Qualify leads and schedule appointments for the sales team.
• Maintain accurate CRM data in Pipedrive and ensure timely follow-up.

Skills

Excellent communication

Organizational skills

People-facing

CRM familiarity

Tools

Pipedrive

Job description

Woodfield Outdoors

Showroom & Sales Support Specialist

Candidates and Recruiters: All applications must be submitted through Contractor Staffing Source. Please refrain from contacting Woodfield Outdoors directly regarding this position.

Help Create an Exceptional Woodfield Experience From the First Conversation

Woodfield Outdoors is looking for a polished, personable, and highly organized Showroom & Sales Support Specialist to help prospective clients take the first step toward creating an exceptional outdoor living space.

This is a client-facing position at the center of our showroom and sales process. You will often be one of the first people a prospective client speaks with, helping them understand who we are, what we build, how our process works, and what comes next.

The right person is not necessarily a traditional salesperson. We are looking for someone who is naturally comfortable with people, asks good questions, stays organized, follows through consistently, and can confidently communicate with homeowners considering high-quality, customized outdoor projects.

You will help qualify incoming opportunities, coordinate appointments, maintain accurate CRM information, support our sales team, and make sure clients receive professional communication throughout the early stages of their experience with Woodfield Outdoors.

About Woodfield Outdoors

For more than 30 years, Woodfield Outdoors has created distinctive outdoor environments for homeowners who value craftsmanship, thoughtful design, and exceptional service.

Our projects include:

• Custom pools
• Pavilions and outdoor structures
• Outdoor kitchens
• Entertainment areas
• Custom landscaping
• Complete outdoor living environments

Our team is built around teamwork, transparency, communication, integrity, and trust. We believe the client experience begins long before construction starts, and this position plays an important role in making sure every prospective client feels informed, welcomed, and well cared for.

Learn more about Woodfield Outdoors at: https://woodfieldoutdoors.com/

What You'll Do

• Serve as a welcoming and professional first point of contact for prospective Woodfield Outdoors clients.
• Answer incoming sales and showroom inquiries by phone, email, and other approved communication channels.
• Speak with prospective clients about their project ideas, priorities, timeline, and expectations.
• Introduce clients to Woodfield Outdoors' services and explain our consultation, design, and sales process.
• Ask thoughtful questions to help determine whether an opportunity is a strong fit for Woodfield.
• Qualify incoming leads according to established company criteria.
• Schedule qualified appointments with the appropriate member of the sales team.
• Help prospective clients understand what happens next and what they can expect throughout the process.
• Maintain accurate and complete information in Pipedrive CRM.
• Enter lead details, notes, activities, status changes, appointments, and follow-up tasks.
• Consistently follow up with prospective clients so promising opportunities do not fall through the cracks.
• Confirm appointments and help maintain strong appointment show rates.
• Coordinate organized handoffs between prospective clients and the appropriate salesperson.
• Make sure the sales team has important background information before client appointments.
• Assist salespeople with follow-up, scheduling, client communication, and other front-end administrative needs.
• Help keep leads moving through the sales process until they either advance to the next stage or are appropriately closed out.
• Assist clients in the showroom and help maintain a professional, welcoming client environment.
• Provide post-sale client support when needed, including assistance during the selections process.
• Help clients navigate aesthetic and product selections while coordinating with the appropriate Woodfield team members.
• Monitor lead activity, appointments, follow-up status, and CRM accuracy.
• Identify opportunities to improve client communication, lead management, sales support, and the overall Woodfield experience.

What We're Looking For

• Previous experience in customer service, client relations, sales support, inside sales, appointment setting, showroom coordination, or a similar client-facing role.
• Excellent verbal and written communication skills.
• A warm, polished, professional, and personable communication style.
• Confidence speaking with homeowners considering significant residential projects.
• Strong listening skills and the ability to ask effective questions.
• Ability to explain services and processes clearly without using a high-pressure sales approach.
• Strong organizational skills and attention to detail.
• Excellent follow-through and personal accountability.
• Ability to manage multiple client conversations, appointments, follow-ups, and administrative responsibilities.
• Comfort working within a CRM and maintaining accurate records.
• Ability to learn Woodfield Outdoors' services, terminology, and sales process.
• Self-motivated, dependable, and proactive.
• Comfortable working independently while collaborating closely with sales, design, and production team members.

Preferred Experience

Experience in one or more of the following is especially valuable:

• Residential construction
• Remodeling
• Outdoor living
• Pools
• Landscaping
• Interior or exterior design
• Kitchen and bath
• Home improvement
• Showroom sales or support
• Luxury or high-end residential services

Additional preferred qualifications include:

• Experience with Pipedrive or another CRM platform.
• Experience supporting a sales team.
• Experience qualifying inbound leads.
• Experience scheduling consultations or appointments.
• Experience working with higher-end residential clients.
• Familiarity with product, finish, or design selections.

What We Offer

• Full-time position
• $23-$27 per hour, based on experience
• Target hiring rate of approximately $25 per hour for a strong candidate
• Benefits package
• Opportunity for professional growth
• Supportive and collaborative team environment
• Exposure to high-quality custom residential projects
• An important role within Woodfield Outdoors' client and sales process
• The opportunity to work with a respected company known for craftsmanship, quality, and exceptional outdoor environments

Why This Role Matters

Our clients are often making a significant investment in their homes. Their experience with Woodfield starts well before a design is finalized or construction begins.

This position helps make sure that no client gets lost in the process.

From the first phone call to qualification, appointment scheduling, sales-team handoff, follow-up, and selections support, you will help create an organized, professional experience that reflects the quality of the work Woodfield Outdoors delivers.

Woodfield Outdoors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. We comply with all applicable federal, state, and local employment laws.