Front End Retail Specialist - Customer Experience

Michaels Stores; Lincoln (NE); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Michaels Stores in Lincoln, NE is seeking a friendly Team Member to help customers, locate products, and provide solutions. You will ensure fast, courteous checkout and assist with merchandise and store recovery.

You will participate in truck unload, stocking, planograms, and have opportunities to learn about Rewards programs, BOPIS, and SFS. Training and benefits are available for eligible team members.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and move around the store.
• Willingness to work nights, weekends and early mornings.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Sales assistance

Team collaboration

Job description

Michaels Stores in Lincoln, NE is seeking a friendly Team Member to help customers, locate products, and provide solutions. You will ensure fast, courteous checkout and assist with merchandise and store recovery.

You will participate in truck unload, stocking, planograms, and have opportunities to learn about Rewards programs, BOPIS, and SFS. Training and benefits are available for eligible team members.