Customer Service Front‑End Leader | Hiring & Development

Save More Marketplace; Town of Minocqua (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Save More Marketplace in Minocqua, WI is seeking an energetic Customer Service Manager to lead our Front End, strengthen the guest experience, and own the recruiting process for our store.

The ideal candidate will develop the Front End team, respond to customer needs, maintain service standards, oversee cash handling, and partner with department managers to build a dependable staffing pipeline. This role emphasizes leadership, customer focus, and operational excellence.

Qualifications

• Minimum two years of management or supervisory experience in a corporate or chain grocery retail environment is required; three or more years is preferred.
• Experience with recruiting, interviewing, hiring, or onboarding employees is strongly preferred.
• Strong communication, organization, and problem‑solving skills.
• Ability to build positive relationships with customers, candidates, employees, and department leaders.
• Ability to provide clear direction, coach employees, and hold the team accountable.

Responsibilities

• Lead the daily operation of the Front End and customer-service areas.
• Create a welcoming, friendly, and efficient experience for every customer.
• Set clear service expectations and coach employees to consistently meet them.
• Maintain a visible leadership presence at the Front End and throughout the store.
• Respond to customer questions, concerns, and service issues professionally.
• Monitor checkout flow and adjust staffing based on customer traffic and business needs.
• Supervise, train, schedule, coach, and develop Front End employees.
• Coordinate breaks, call‑in coverage, and daily Front End assignments.
• Oversee cash‑handling procedures, register accountability, refunds, and other Front End controls.
• Maintain clean, organized, and properly staffed checkout and customer-service areas.
• Recognize strong employee performance and address service or performance concerns promptly.
• Support opening, closing, and Manager‑on‑Duty responsibilities as scheduled.
• Assist with customer incidents, staffing challenges, and other immediate store needs.

Skills

Leadership

Customer service

Staff coaching

Recruiting

Job description

Save More Marketplace in Minocqua, WI is seeking an energetic Customer Service Manager to lead our Front End, strengthen the guest experience, and own the recruiting process for our store.

The ideal candidate will develop the Front End team, respond to customer needs, maintain service standards, oversee cash handling, and partner with department managers to build a dependable staffing pipeline. This role emphasizes leadership, customer focus, and operational excellence.