FRONT END MANAGER

Hansen's IGA Market; Neillsville (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Hansen's IGA Market is seeking a Front-End Manager in Neillsville, WI. The role focuses on maintaining front-end operations, daily task management, and resolving customer concerns while promoting the store’s culture of service.

The position requires leadership experience, strong communication, and the ability to delegate tasks to a team. You will ensure accurate cash handling, schedule coverage, and maintain a positive guest experience daily.

Qualifications

• Must be at least 18 years old.
• Experience in customer service and cash handling.
• Ability to lead and delegate to a team.
• Strong communication and multitasking skills.
• Ability to lift up to 50 pounds.

Responsibilities

• Greet customers and provide best-in-class service to guests.
• Answer questions, offer suggestions, and resolve complaints.
• Assist with opening/closing duties and cash balancing.
• Complete lane audits and investigate discrepancies.
• Monitor change orders, deposits, and petty cash.
• Review lottery stock and verify inventory, investigating discrepancies.
• Schedule breaks to ensure adequate coverage.
• Train and mentor new associates at the Customer Service Desk.
• Maintain clean, safe work environment following safety regulations.
• Assist with store promotional events and other duties as needed.

Skills

Customer service

Cash handling

Leadership

Team coordination

Communication

Job description

Job Details

Job Location: Neillsville, WI 54456Job Description

The Front-End Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Front-End Manager is to maintain the operations of the front end, including daily task management and resolving customer complaints. The Front-End Manager must demonstrate accountability, accuracy and ability to delegate tasks to the team.

Duties & Responsibilities

• Serve customers while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
• Assist with opening and closing duties including, but not limited to, unlocking registers, balancing safe, reviewing daily schedule, settling drawers, and completing cleaning lists
• Complete lane audits by reviewing register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise
• Monitor monetary needs including, but not limited to, placing daily change orders, bank deposits and petty cash
• Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they arise
• Scheduling break/mealtimes to ensure coverage throughout the day
• Assist with accurately and efficiently checking out customer orders
• Assist with maintaining Customer Service reports including, but not limited to, accounting logs, change order request, special request items, delivery logs, customer concerns and lost and found
• Assist with store promotional sales events as needed
• Assist with the training and mentoring of new associates at the Customer Service Desk
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist with all other Customer Service duties as needed

QualificationsRequired Qualifications

• Must be a minimum of 18 years of age due to handling wine and spirits
• Prior experience in customer service, cash handling and leadership experience is required
• Ability to provide clear direction and delegate responsibilities to a team
• Ability to quickly adapt to changing conditions, priorities and circumstances
• Ability to maintain composure, meet deadlines and work effectively under pressure
• Ability to work effectively in a fast-paced environment
• Excellent communication, organizational and planning skills
• Ability to make independent decisions regarding department needs and priorities
• Strong verbal and written communication skills
• Strong sense of urgency, time management, prioritization and multitasking skills
• Strong computer skills, working knowledge in Microsoft Office product suite
• Excellent attention to detail
• Excellent problem-solving and conflict resolution skills
• Exceptional customer service skills
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
• Ability to stand, walk, lift, bend, push/pull for extended periods of time
• Ability to lift to 50 pounds