Guest Service Leader — Front-End Manager

T.A. Solberg Co., Inc.; Rhinelander (WI); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance

401(k) with 4% Match

Paid Time Off

Discounts at Trig's, Caribou Coffee,Tr

Job summary

Trig's in Rhinelander, WI is seeking a Manager - Guest Service Leader to oversee front-end operations and coach front-end associates. The role focuses on guest service excellence, supervising staff, and ensuring smooth store flow in a fast-paced retail environment.

You will lead coaching and training, handle guest inquiries, and perform supervisory duties while maintaining accurate cash handling and basic store upkeep.

Responsibilities

• Coaching, Leading, and Training Front End Associates
• Managing Guest Traffic and Assisting as Needed
• Attending to Guest Inquiries, Requests, and Complaints Promptly
• Perform Supervisory Duties as Needed
• Operating a Cash Register Accurately and Quickly
• Assisting with Basic Cleaning Duties

Job description

Select the entity you are interested in working for and search work opportunities, view details of the position, and apply online. The appropriate human resource representative will receive your information and be in touch with you.

Manager -Guest Service Leader (GSR) (RHI74768)

About our Company:

Trig's is considered more of a collection than a chain. Each store is designed to uniquely serve its community in a very personal and committed way, taking on the personality of its region.Our story began in 1971 when Trig and Tula Solberg purchased the first, single small store in Land O'Lakes, Wisconsin. Today, T.A. Solberg Company, Inc. operates Trig's grocery stores in the Northern Wisconsin communities of Rhinelander, Minocqua, Eagle River, and Tomahawk.

Did you know that Trig's is only one part of the larger T.A. Solberg Company, Inc., a diverse and healthy organization of over 600 associates that work to operate Trig's Village Market in Manitowish Waters, several fuel and convenience stores throughout northern and central Wisconsin, Trig's Trucking Facility, Trig's Recycling Center, Tasmania Northwoods Resort, Postal Express Mailing & Shipping Services in Eagle River, Minocqua, and Rhinelander, Tone Zone Fitness Centers, Twice is Nice Consignment Store in Rhinelander, Signature Salon in Rhinelander, and International Air Charters.

At Trig’s, our mission is to develop knowledgeable and engaging associates dedicated to providing our guests with ‘the best service no matter what!’ From clean, well-stocked stores to the highest quality, freshest products, and an enjoyable shopping experience every single day, the goal with this mission is to deliver this exceptional experience for our guests, build relationships, and keep them coming back. Show off your guest service skills with our team in a fast-paced retail environment. We would love to talk about an opportunity to become a dependable and guest-oriented member of our family!

Our company strives to be a great place to work by offering our associates a culture of teamwork, servant leadership, family-first mentality, recognition, and celebration of victories, sharing ideas, encouragement, and fun! We have flexible schedules to accommodate most of our associate’s needs as we know a good work-life balance is important.

We are looking for motivated associates who want to be a part of our next generation of leaders! There are opportunities to grow within the company to positions you may not yet even know exist and we offer development programs for those who want to grow their careers with us.

JobResponsibilities Include:

-Working well withTeammates

-Coaching, Leading, and Training Front End Associates

-Managing Guest Traffic and Assisting as Needed

-Attending to Guest Inquiries, Requests, and Complaints Promptly

-Perform Supervisory Duties as Needed

-Operating a Cash Register Accurately and Quickly

-Assisting with Basic Cleaning Duties

Benefits Include:

-Health Insurance

-Vision Insurance

-Life Insurance

-401(k) with 4% Match

-Paid Time Off

-Discounts at Trig's, Caribou Coffee, Trig's Ace Hardware, and Trig's Village Market