Shift Lead: Store Leader Driving Service & Operations

HANSENS IGA INC; Westby (WI); On-site; USD 32,000 - 48,000; Full time

Job summary

Hansen’s IGA Market in Westby, WI is seeking a Shift Lead who will support store operations in the absence of the Store Manager. You will greet guests, answer questions, resolve issues, and model best-in-class service on the floor.

This role requires directing daily tasks, training new associates, supervising departments, maintaining sanitation and inventory, and ensuring open/close duties are performed. You should engage with staff to meet sales goals while upholding safety standards.

Qualifications

• Must be at least 18 years old.
• Experience with food handling and cooking in grocery setting preferred.
• Strong team orientation and leadership experience preferred.
• Ability to work in a fast-paced environment and resolve issues.
• Excellent time management and organization.

Responsibilities

• Greet customers and provide best-in-class service; resolve questions.
• Lead by example; manage store areas with safety and sanitation.
• Open/close the store in the absence of the manager.
• Coordinate daily staffing, schedules, and department needs.
• Assist with stocking, displays, promotions, and inventory.
• Train and mentor new associates across store departments.

Skills

Customer service

Leadership

Team collaboration

Communication

Time management

Problem solving

Adaptability

Microsoft Office

Tools

Microsoft Office

Job description

Hansen’s IGA Market in Westby, WI is seeking a Shift Lead who will support store operations in the absence of the Store Manager. You will greet guests, answer questions, resolve issues, and model best-in-class service on the floor.

This role requires directing daily tasks, training new associates, supervising departments, maintaining sanitation and inventory, and ensuring open/close duties are performed. You should engage with staff to meet sales goals while upholding safety standards.