Front End Operations Manager - Customer Service Leader

Hannaford; Cossayuna (NY); On-site; USD 49,000 - 67,000; Full time

Job summary

Hannaford Supermarkets in Greenwich, NY is seeking a Front End Supervisor to lead daily customer service operations and ensure high standards of service.

The role requires strong interpersonal and organizational skills, ability to train staff, schedule coverage, and maintain compliance with company policies including AML training. The position includes managing cash handling, POS procedures, and ensuring safe, efficient store front end operations.

Qualifications

• A high school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Must meet minimum age requirements and be able to learn multiple tasks and technical requirements.

Responsibilities

• Promote customer goodwill by role modeling and providing high standards in customer service.
• Treat all associates with fairness, dignity, and respect; recognize accomplishments and provide coaching as needed.
• Foster a positive and inclusive environment for all associates.
• Manage Front End operations in accordance with department standards.
• Set and adjust work schedules to maintain customer service standards.
• Hire, train and develop associates and keep yearly certifications up to date.
• Ensure AML compliance training and adherence to related regulations.
• Oversee payroll, over/shorts review and supply management for the department.
• Maintain safety, sanitation and food safety standards across the front end.

Skills

Interpersonal skills

Communication

Customer service

Organizational skills

Leadership

Education

High School diploma or equivalent

Job description

Hannaford Supermarkets in Greenwich, NY is seeking a Front End Supervisor to lead daily customer service operations and ensure high standards of service.

The role requires strong interpersonal and organizational skills, ability to train staff, schedule coverage, and maintain compliance with company policies including AML training. The position includes managing cash handling, POS procedures, and ensuring safe, efficient store front end operations.